Privacy Policy

Vertex Travel LLC ("Vertex Travel," "we," "our," "us") respects your privacy and is strictly committed to protecting your personal information. This Privacy Policy describes our practices regarding personally identifiable information or personal data ("Personal Information" or "PI"). It applies to all users of our services, including our website, mobile applications, phone support, and direct communications. Our core service focuses on securing and facilitating discounted business class flights and premium travel arrangements. The purpose of this policy is to inform you transparently about how we collect, process, and safeguard the data required to render these specific travel services and ensure compliance with all applicable laws.

We may collect, use, store, and transfer different kinds of PI about you, which we have grouped into the following categories: · Identifiers (Identity Data) — First/middle/last name, alias, date of birth, postal address, unique personal identifiers (cookies), and IP addresses. · Contact Data — Billing address, delivery address, email address, and telephone/mobile numbers. · Commercial Information (Booking Data) — Products or services purchased, including travel itineraries, passenger details, frequent flyer/loyalty program numbers, passport numbers, and redress control numbers. · Financial Data — Bank account and payment card details required for ticketing and transaction processing. · Network Activity Information — Technical data such as your browser type and version, time zone setting and location, browser plug-in types, operating system, and information regarding your interaction with our platforms (Usage Data). · Audio and Electronic Information — Call recordings (with notice), live chat transcripts, email threads, and SMS messaging logs. · Sensitive/Special Categories (Where Applicable) — We may collect information regarding health or disability solely for the purpose of fulfilling your specific travel requests (e.g., wheelchair assistance, special meal requirements for your flight).

We use different methods to collect PI from and about you, including: · Directly From You — When you request a quote for discounted business class flights, register, book travel, or contact our customer support via phone, live chat, or email. · Voice Calls — To ensure you receive immediate customer support and to clarify itinerary details, we may collect PI during recorded customer service calls. · Passively via Technology — As you interact with our website, we automatically collect Network Activity Information about your equipment and browsing actions using tracking tools like cookies, web beacons, and server logs. · From Third Parties — We may receive PI about you from our service providers, such as analytics partners, advertising networks, or payment processors.

We will use your PI for the following business purposes: · Fulfilling Travel Services — To process your bookings, issue tickets, store your itinerary, and manage reservations with airlines, specifically optimizing for business class travel routing and pricing. · Customer Support — To manage your inquiries, complaints, and general assistance requests in a timely manner. · Legal and Regulatory Compliance — To comply with tax matters, accounting regulations, international border control (security) requirements, and to transmit Advanced Passenger Information (API) or Passenger Name Records (PNR) to required government entities. · Improving Our Services — To analyze statistical and aggregated demographic data to enhance platform security and personalize your user experience.

We utilize SMS messaging to keep you informed about your travel arrangements, provide direct customer support, and communicate urgent itinerary changes. The following rules strictly govern our SMS communications: · Opt-In and Consent — By providing your mobile phone number and explicitly agreeing to receive text messages (via web forms, direct communication, or account registration), you consent to receive SMS communications from Vertex Travel LLC. · Opt-Out Process — You may revoke your consent and cancel your SMS service at any time. To opt-out, simply reply STOP to any text message received from us. Upon receiving your "STOP" message, we will send a single final message confirming you have been unsubscribed. No further messages will be sent to your device unless you explicitly opt back in. · Assistance — If you require assistance or experience issues with our text messaging service, reply HELP to any of our messages for support. · Rates and Frequency — Message and data rates may apply. Messaging frequency may vary based on your travel schedule and interactions with our team. · Protection of SMS Data (Zero Sharing Policy) — No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and text messaging consent data are never sold to third parties. Any other information sharing detailed in this Privacy Policy explicitly excludes text messaging originator opt-in data and consent; this specific information is kept strictly confidential.

We do not sell your personal information. To successfully fulfill our services, we may share certain information (excluding any and all SMS consent data) with: · Travel Product Providers (TPPs) — Airlines, Global Distribution Systems (GDS), and hotel partners strictly necessary to process and fulfill your flight and travel bookings. · Authorities — We may disclose PI if required by law enforcement, courts, or government agencies, such as for the prevention, detection, or prosecution of criminal acts or to comply with transportation security mandates. · Corporate Sharing — If Vertex Travel LLC is involved in a merger, acquisition, or sale of assets, your PI may be transferred as part of that transaction, subject to the same privacy protections.

Our primary servers and operations are located in the United States. We implement a commercially reasonable security program utilizing SSL encryption, PCI DSS compliance standards, and strict internal access controls intended to protect your PI from unauthorized access, accidental loss, or misuse.

We keep our privacy policy under regular review, updating it as laws or our business practices evolve. We will publish such amendments on our website. Amendments shall enter into force on the Effective Date posted at the top of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or our text messaging practices, please contact us at: Vertex Travel LLC 501 Silverside Road, Suite 105 #5530, Wilmington, DE 19809 Email: hello@vertex-travel.com Phone: (855) 000-0000